TERMS OF USE
Suomen Teräpiste Oy 2840773-4 (hereinafter online store) sells products to private individuals in Finland. We reserve the right to change delivery terms and prices. Product prices include VAT.

E-commerce contact information

Email: myynti@terapiste.fi
Phone: 020 734 9800
Postal address: Talttakuja 6, 00700 Helsinki

How to order

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the Shopping Cart in the e-commerce checkout function. By placing an order, you accept these delivery terms, product prices and delivery costs. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The ordered products and the price appear in the order confirmation.

Payment

The payment intermediary for the online store is Bambora PayForm (Paybyway Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Bambora’s online service and Bambora or Paybyway Oy appears on the account statement and invoice as the payee. Bambora forwards the payments to the online merchant. Payment is secure, as all information about the payment transaction is transmitted using an encrypted connection so that no third party can see the details of the payment transaction.

The transaction is created between the e-commerce customer and the e-commerce. E-commerce is responsible for all obligations related to the transaction.

Read more about Bambora: https://www.bambora.com

payment options

Through the PayForm service, you can pay with online banking IDs, wallet, payment cards (credit / debit), invoice or installment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Bank, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard – cards, as well as Flexibility and Mash.

MobilePay: You can pay with your MobilePay wallet if you have enabled online shopping to pay for the app settings. Payments made with a MobilePay wallet will be charged to the debit card attached to the wallet. If it is not possible to charge the payment card, it will not be possible to pay with the MobilePay wallet in the online store.

Pivo: Terms of use are available on Pivo’s website: https://pivo.fi/kayttohdot/pivon-kayttohdot/

Jousto: You can pay with a Jousto Invoice or Installment in more than 4,000 Finnish online stores. With the invoice you get 14 days of payment time (invoicing fee 4.90 eur) and with the installment max. 12 months payment period (invoicing fee EUR 4.90 and monthly interest rate 2.42%). For more information on Jousto, visit www.jousto.com

Contact information for the Bambora PayForm payment service

Bambora PayForm, Paybyway Oy (Business ID 2486559-4)
Email: payform@bambora.com
Phone: 029 300 5050 (weekdays from 9 am to 4 pm)
Postal address: Laserkatu 6, 53850 Lappeenranta

Delivery

Orders are mailed on weekdays. Delivery time for products delivered from stock is usually 3-5 business days. If the products to be delivered are custom-made products, the delivery time is usually 1-3 weeks. Delivery costs depend on the chosen delivery method, possible additional services, the weight and size of the order. You will see the delivery costs in the e-commerce checkout function before the final acceptance of the order.

If the product is lost or damaged during delivery, this must be reported immediately, but within 14 days to the online store. Packages damaged in delivery must be reported immediately to the company responsible for delivery.

Returns

The e-commerce customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return some or all of the products in the order. Products returned or exchanged must be in their original packaging and in good condition for sale. If you want to return or exchange the products, first contact the online store and ask for return instructions. Please include your name, contact information and account number in the refund for a possible refund.

Order cancellation, liability for errors and complaints

Prior to delivery, the order can be canceled by written notice by e-mail.

The online store has a statutory liability for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.